CDHO Membership Management Modernization
Dynamics 365 modernization for CDHO's annual license renewal cycle. 10,000+ annual renewals went from a 6-week backlog to a 3-week turnaround. Member self-service cut support inquiries 40%. Audit-ready compliance trails replaced fragmented documents across email, shared drives, and physical files.
10,000 manual renewals every year.
CDHO processed 10,000+ annual license renewals manually, creating a 6-week backlog each renewal season. Paper-based workflows meant slow turnaround and frustrated members. Document tracking was fragmented across email, shared drives, and physical files. Compliance was reactive rather than designed in.
Centralized membership system with self-service.
Calendar, payment, locker, and approval line.
Renewals
Calendar-driven workflow automatically reminds members before licenses expire. Renewals process online with instant license-status updates. No missed renewals, no revenue loss to lapses.
What it added up to.
Scalable for 2x volume with no headcount add.
Workflow automation means CDHO can handle 2x renewal volume without hiring more staff. Reduced operational costs eliminated paper processing and manual data entry. Self-service cut support inquiries 40%. Complete digital audit trails replaced reactive compliance scrambles.
Microsoft Dynamics 365 plus SharePoint.
Dynamics 365 as the system of record for members and licenses. SharePoint as the document spine. Power Platform automation as the workflow engine. The same family of tools that powered the Saskatchewan Firearms Office build, applied to the regulatory body context.
Modernizing a regulatory or membership organization?
We have replaced paper with audit-ready digital workflows. Tell us where you are.