Case studies

Engagements, programs, and outcomes.

How we put platforms, consulting, and program delivery to work for utilities, government agencies, associations, and enterprise clients.

Oct 2024 to May 2025Regulatory & Membership

CDHO Membership Management Modernization

Dynamics 365 modernization for CDHO's annual license renewal cycle. 10,000+ annual renewals went from a 6-week backlog to a 3-week turnaround. Member self-service cut support inquiries 40%. Audit-ready compliance trails replaced fragmented documents across email, shared drives, and physical files.

10,000+10,000+ renewals . 50% faster . 40% less support

Read case study →

Nov 2020 to Jun 2022Healthcare

Accelerating Digital Transformation in Diagnostics

Senior Solution Architect role at Tata MD focused on rapid delivery of digital health solutions for diagnostics, telemedicine, and remote patient care. Naresh Koutam, now Passer's CTO, led the end-to-end product development lifecycle. Time-to-market dropped 50%, development effort dropped 70%, cloud spending dropped 30% via hybrid cloud models.

50%50% faster . 70% less effort . 30% cheaper cloud

Read case study →

Sep 2014 to Oct 2020Healthcare

Scalable Healthcare Platforms for Primary Care

Architected enterprise-grade healthcare solutions including cloud-based EMR/EHR platforms for primary healthcare government initiatives. Naresh Koutam, now Passer's CTO, led the solution architecture, designing for scale, compliance, and high-availability across private and public cloud deployments. Built the engineering team, processes, and tooling from scratch.

6+ yrs6+ years . cloud architecture . platform scaling

Read case study →

Sep 2017 to May 2020Retail

Herringbone & Sui

4.8x revenue growth. End-to-end digital transformation for a premium menswear brand. Strategy covered e-commerce, process automation, CRM, marketing, and global B2B partnerships. Operational error rates collapsed: cancellations down 75%, procurement errors down 99%, styling errors down 85%, on-time delivery up from 77% to 93%.

4.8x4.8x revenue . 8 proprietary systems

Read case study →

Mar 2022 to presentRetail

iAmX Platform & Operations

iAmX began as a Passer build and is now a sister company. Our team powers the iAmX platform, client servicing, analytics, marketing, and sales end-to-end. A globally deployable retail management platform that consolidates the full retail stack in one product, with positioning to function as a technology service provider within India's Open Network for Digital Commerce (ONDC) ecosystem.

160+currencies . 9 modules . ~20 pilot stores

Read case study →

Sep 2024 to Mar 2027Associations

BOMA Enspire

A $25M national retrofit accelerator for BOMA Canada, funded by Natural Resources Canada. Passer plays the dual role of platform builder and program operator: Nemo Catalyst powers the application-to-payment lifecycle, and our team runs program operations across all Canadian provinces and territories. 800+ buildings participating, 250+ owners with access to a portfolio of 19,000+ buildings.

$25Mnational program . 800+ buildings . 19,000+ portfolio

Read case study →

Dec 2020 to Apr 2024Utilities & Energy

Enerva Energy Solutions

Passer custom-built rebate program portals and a complete program management platform for Enerva Energy Solutions, who administered multiple energy efficiency programs across Alberta and Ontario, and stood up the Freshworks-powered sales and customer support backbone behind it. The engagement processed 9,000+ applications across three years.

$55M+in program funds . 5,000+ businesses . 9,000+ applications

Read case study →

Have a similar challenge?

We would love to hear about it.

Get in touch