Engagements, programs, and outcomes.

Dynamics 365 modernization for CDHO's annual license renewal cycle. 10,000+ annual renewals went from a 6-week backlog to a 3-week turnaround. Member self-service cut support inquiries 40%. Audit-ready compliance trails replaced fragmented documents across email, shared drives, and physical files.

Senior Solution Architect role at Tata MD focused on rapid delivery of digital health solutions for diagnostics, telemedicine, and remote patient care. Naresh Koutam, now Passer's CTO, led the end-to-end product development lifecycle. Time-to-market dropped 50%, development effort dropped 70%, cloud spending dropped 30% via hybrid cloud models.

4.8x revenue growth. End-to-end digital transformation for a premium menswear brand. Strategy covered e-commerce, process automation, CRM, marketing, and global B2B partnerships. Operational error rates collapsed: cancellations down 75%, procurement errors down 99%, styling errors down 85%, on-time delivery up from 77% to 93%.

A $25M national retrofit accelerator for BOMA Canada, funded by Natural Resources Canada. Passer plays the dual role of platform builder and program operator: Nemo Catalyst powers the application-to-payment lifecycle, and our team runs program operations across all Canadian provinces and territories. 800+ buildings participating, 250+ owners with access to a portfolio of 19,000+ buildings.